Developing a new version of the EUROPEP Questionnaire for primary care

Joel Lehmann, Ulrik Bak Kirk

Keywords: PREMS Patient Survey EUROPEP Feedback Data Questionaire

Introduction:

The EUROPEP questionnaire is a brainchild of EQuiP. It was developed 20 years ago and has been an important tool in understanding patient experiences across the continent. However, the length (23 items plus demographic questions) presents restrictions for routine use and on-site questionnaire completion. Developments in primary healthcare delivery, integration of care, and technology invite the development of a shorter and smarter version of the questionnaire and associated feedback systems.

Aim(s):

The workshop aims to initiate the creation of a shortened, updated version of the EUROPEP questionnaire to serve the needs of family practitioners, their patients, as well as public health. The objective is to streamline the tool for ease of application while ensuring it captures the essential aspects of patient experiences and feeds back into practice in a motivational way. Engaging practitioners and researchers, the workshop seeks to harness firsthand insights to inform the direction of such a revision.

Programme:

Introduction: EUROPEP in the last 20 years (25 minutes)
Overview of the EUROPEP questionnaire's form and its application in various countries (case studies, e.g. Denmark and Portugal). Introduction to the workshop's goals and the need for an updated version.

From Insights to Action: Example of analytics and adaptations in Switzerland (15 minutes)
Presentation of recent analytics work with data collected in Switzerland, showcasing data analysis and visualization techniques that highlight potential areas for improving patient care experiences. Introduction to the concept of adaptive digital questionnaires that adjust to individual patient needs, ensuring no more than 12 questions are presented in total.

Collaborative Ideation: Interactive Digital Idea Board (20 minutes)
A session leveraging a digital platform for participants to propose and discuss features, content, and optimization criteria for the short version of the questionnaire. This segment encourages active contribution from family practitioners, focusing on practical and impactful questionnaire use.

Future Directions: Practitioner Panel and Participant Engagement (20 minutes)
A small panel of practitioners reflects on the contributions from the ideation session, discussing the consolidation of ideas and the pathway towards a Europe-wide approach in the next generation of patient experience measurement. The segment aims to outline collaborative next steps and foster a network of practitioners committed to the project.
Conclusion and Commitment to Action (10 minutes)
Summary of the workshop's key outcomes, with a call to action for participants to join the ongoing development process, highlighting the importance of their role in shaping the future of patient experience measurement in family medicine.

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