Keywords: Artificial intelligence; Primary Care
Introduction:
Administrative tasks consume substantial time and detract from direct patient care, posing challenges to healthcare systems' ability to deliver high-quality, patient-centered services. This study aims to evaluate the impact of an AI-powered tool designed to assist family physicians in consultation documentation and coding for billing, with the objective of reducing administrative burdens and enhancing job satisfaction.
Method:
This pilot study, conducted in three phases from January 2025 to December 2025, will involve family physicians and their patients from family medicine practices in Ljubljana Community Health Centre. Physicians will use an AI tool developed to automate consultation documentation and coding. Data on physician satisfaction and tool performance will be collected through surveys, software-generated feedback, and review sessions ensuring coding accuracy. The acceptability and feasibility of the tool will be evaluated using the Theoretical Framework of Acceptability (TFA).
Results:
Expected outcomes include improved efficiency in documentation processes and increased physician satisfaction. Feedback will help refine the AI tool, ensuring alignment with clinical workflows and a standardization of the clinical note, thereby promoting quality of care. Quantitative measures of administrative workload reduction and qualitative feedback on user experience will provide a comprehensive evaluation.
Conclusions:
The study addresses a critical need for innovative solutions to heavy administrative burdens and widespread physician burnout, aligning with WHO’s call for digital tools that enhance workforce well-being. The AI tool has the potential for broader implementation in primary care settings, supporting healthcare professionals in their daily workflow and improving care quality. Integrating AI in clinical documentation has the potential to revolutionize administrative processes in family medicine, fostering a more sustainable and physician-centered healthcare environment.
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EQuiP is open to both Individual and Organizational Memberships. EQuiP offers a platform to improve the knowledge base and to improve closer collaboration between GPs / Family Doctors, researchers, educators, policy makers and organisations involved in quality and safety in family medicine and primary care.
